Terms of service

Welcome to 23 Perfume. These Terms & Conditions ("Terms") govern your use of 23perfume.com (the "Website") and your purchase of products from 23 Perfume ("we," "our," "us").

By accessing our Website, placing an order, or purchasing our products, you agree to be bound by these Terms. Please read them carefully before using our Website or placing an order.

1. General

  • By accessing or using our Website and/or purchasing products from us, you agree to these Terms & Conditions.
  • We reserve the right to update, modify, or replace these Terms at any time.
  • Any changes will be posted on this page with an updated Effective Date.
  • Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
  • We reserve the right to refuse service or cancel an order where we have reasonable grounds to do so.

2. Products

  • We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our Website are accurate.
  • Product descriptions, availability, packaging, and prices may change without prior notice.
  • Product colors and packaging shown on your device may appear slightly different depending on your screen, device, or display settings.
  • Product packaging may occasionally differ from images shown on the Website due to manufacturer or packaging updates.
  • Product availability is subject to change, and we reserve the right to discontinue products at any time.

3. Orders

  • When placing an order, you agree to provide accurate, complete, and current information, including your name, phone number, email address, billing information, and delivery address.
  • You are responsible for ensuring that the information provided at checkout is correct.
  • Once an order has been placed, we may contact you by phone, email, WhatsApp, SMS, or other available communication methods to confirm or clarify your order.
  • We reserve the right to accept, refuse, or cancel any order at our discretion, including orders suspected of fraud, unauthorized activity, incorrect pricing, or other misuse of our Website.
  • If we cancel an order for which payment has already been received, any applicable refund will be processed using an appropriate payment method.

4. Prices & Payments

  • All prices displayed on the Website are in Pakistani Rupees (PKR) unless otherwise stated.
  • Prices may be changed at any time without prior notice.
  • Applicable delivery charges, taxes, or other charges, if any, will be displayed during the ordering process.
  • By submitting an order, you authorize the applicable payment provider to process your payment according to the selected payment method.
  • For Cash on Delivery orders, payment must be made to the courier upon delivery.
  • We reserve the right to verify orders and payment information before dispatch.

5. Shipping & Delivery

  • Orders are shipped through trusted third-party courier and delivery partners.
  • Delivery times provided on our Website are estimates and may vary depending on location, courier operations, weather, public holidays, unforeseen circumstances, or other factors beyond our control.
  • Customers are responsible for providing a complete and accurate delivery address and contact information.
  • Delivery may be delayed if the customer is unavailable, provides incorrect information, or cannot be reached by the courier.
  • Once an order has been successfully delivered to the address provided by the customer, responsibility for the package passes to the customer.
  • We are not responsible for delays caused by circumstances beyond our reasonable control.

6. Order Cancellation

  • If you wish to cancel an order, please contact us as soon as possible.
  • Cancellation requests are not guaranteed once an order has been processed, packed, or dispatched.
  • Once an order has been dispatched, it may no longer be possible to cancel it and our applicable return or exchange policy may apply.

7. Returns & Exchanges

  • Returns and exchanges are subject to our applicable Return & Refund Policy.
  • Products must meet the conditions specified in that policy to qualify for a return or exchange.
  • For hygiene and safety reasons, opened, used, sprayed, or altered perfume products may not be eligible for return or exchange except where required by applicable law or where the product is received damaged or incorrect.
  • Customers should contact us promptly if they receive a damaged, defective, or incorrect product.

8. Product Use & Allergies

  • Perfumes and fragrance products are intended for external use only unless otherwise stated.
  • Customers should read product information and ingredients where provided and use products according to their intended purpose.
  • If you have known allergies or sensitivities to fragrances or cosmetic ingredients, please review the ingredients before use and discontinue use if irritation occurs.
  • We are not responsible for allergic reactions, irritation, sensitivity, misuse, or improper use of our products.
  • Keep fragrance products away from the eyes and do not ingest them.

9. Intellectual Property

  • All content on this Website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, belongs to or is used by 23 Perfume and is protected by applicable intellectual property laws.
  • You may not copy, reproduce, modify, distribute, publish, sell, or use our Website content for commercial purposes without our prior written permission.

10. Website Use

You agree not to:

  • Use the Website for any unlawful or unauthorized purpose.
  • Attempt to gain unauthorized access to our Website, systems, or accounts.
  • Interfere with the operation or security of the Website.
  • Submit false, misleading, or fraudulent information.
  • Use automated systems or methods to access or collect information from the Website without permission.

We reserve the right to restrict or terminate access to the Website if we reasonably believe these Terms have been violated.

11. Third-Party Services & Links

Our Website may use third-party services, including payment providers, courier companies, analytics services, advertising platforms, and social media services.

The Website may also contain links to third-party websites. We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

  • 23 Perfume shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our Website or products.
  • We are not responsible for losses resulting from misuse of our products, incorrect information provided by the customer, delivery delays caused by third parties, or circumstances beyond our reasonable control.
  • Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government restrictions, internet or telecommunications failures, courier disruptions, or other unforeseen events.

14. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms or your use of the Website shall be subject to the applicable courts and legal procedures in Pakistan.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

23 Perfume
Email: support@23perfume.com
Website: 23perfume.com