Privacy policy

At 23 Perfume ("we," "our," "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, or make a purchase through 23perfume.com (the "Website").

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our Website, we may collect the following information:

Personal Information

When you place an order or contact us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Delivery information
  • Other information you voluntarily provide to us

Order Information

We may collect information related to your purchases, including:

  • Products purchased
  • Order details and order history
  • Transaction information
  • Delivery preferences
  • Customer service communications

Payment Information

Payments may be processed through third-party payment providers or payment gateways. Depending on the payment method you use, your payment information may be collected and processed directly by the relevant payment provider.

We do not intentionally store complete payment card details on our own systems.

Technical Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Referring website
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and deliver your orders
  • Provide customer support
  • Communicate with you about your orders
  • Respond to your questions and requests
  • Send promotional offers and marketing communications where permitted
  • Improve our Website, products, services, and customer experience
  • Analyze Website usage and performance
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Maintain the security of our Website
  • Comply with applicable legal, tax, and regulatory requirements

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted third parties when required to operate our business, including:

Service Providers

These may include:

  • Payment processors and payment gateways
  • Courier and delivery companies
  • Website and e-commerce service providers
  • IT and technical service providers
  • Analytics and marketing service providers

These service providers may only receive information necessary to perform the services they provide to us.

Legal Requirements

We may disclose personal information when required by applicable law, legal process, government authorities, fraud prevention requirements, or when necessary to protect our legal rights, customers, Website, or business.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Remember certain preferences
  • Understand how visitors use our Website
  • Analyze Website performance
  • Improve our products and services
  • Support advertising and marketing activities
  • Provide a more personalized shopping experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the Website.

5. Third-Party Services and Platforms

Our Website may use third-party services and platforms, including e-commerce, payment, analytics, advertising, social media, and delivery services.

These third parties may collect or process information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you use or interact with.

Our Website may also contain links to third-party websites, such as Instagram, Facebook, WhatsApp, or other external websites. We are not responsible for the privacy practices, content, or security of third-party websites.

6. Marketing Communications

If you provide your contact information or otherwise consent to receive promotional communications, we may contact you regarding products, special offers, promotions, discounts, or other updates from 23 Perfume.

You may request to stop receiving promotional emails or messages at any time by contacting us or using the unsubscribe option where available.

Please note that you may still receive essential communications related to your orders, payments, deliveries, or customer service.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our Website may use secure technologies and trusted third-party services to help protect customer information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, or regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction or updating of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used
  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the details provided below.

10. Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes to our business, Website, services, or applicable legal requirements.

Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

23 Perfume
Email: support@23perfume.com
Website: 23perfume.com

We will make reasonable efforts to respond to privacy-related requests and questions.