Refund policy

At 23 Perfume, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review the following return and refund terms.

Returns

We accept returns of unused and unopened perfume bottles that are in their original, undamaged packaging.

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The perfume bottle must be unused, unopened, and in its original packaging.
  • The product must be returned in the same condition in which it was received.
  • You must provide your order number and the reason for the return.

To request a return, please contact us at support@23perfume.com within 7 days of receiving your order. Our team will provide you with the return instructions.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfume bottles.
  • Testers or partially used products.
  • Discounted or promotional items.
  • Gift cards.
  • Free gifts included with an order.

Damaged or Defective Products

If your order arrives damaged, broken, defective, or incorrect, please contact us as soon as possible after delivery at support@23perfume.com.

Please include your order number and clear photographs of the product and packaging so that we can review the issue and assist you with a replacement or other appropriate resolution.

Return Shipping

For returns due to a change of mind or reasons other than a damaged, defective, or incorrect product, return shipping costs are the customer's responsibility.

If the product was received damaged, defective, or incorrect, please contact us before returning the item so we can provide the appropriate instructions.

Refunds

Once we receive your returned product, it will be inspected to confirm that it meets our return conditions.

  • If the return is approved, the refund will be processed to the original payment method, where applicable.
  • Approved refunds are generally processed within 7–10 business days after the returned product has been received and approved.
  • Original shipping charges are non-refundable, except where the order was received damaged, defective, or incorrect.
  • The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

If a returned item does not meet our return conditions, we will notify you and the refund may not be approved.

Exchanges

We replace products only when they are damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect product, please contact us at support@23perfume.com as soon as possible with your order number and photographs of the product.

Contact Us

For any questions regarding returns or refunds, please contact:

23 Perfume
Email: support@23perfume.com
Website: 23perfume.com