Shipping policy

At 23 Perfume, we aim to process and deliver your order safely and promptly across Pakistan. Please review the following shipping and delivery information before placing your order.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing time may occasionally take longer during sales, promotional periods, or public holidays.

Shipping & Delivery

  • We deliver orders across Pakistan through trusted courier partners.
  • Estimated delivery time is 2–5 business days after the order has been processed.
  • Delivery times may vary depending on your city, location, courier service, weather conditions, or other circumstances beyond our control.
  • Delivery estimates are not guaranteed and may occasionally be delayed by the courier.

Shipping Charges

  • Applicable shipping charges are displayed at checkout before you complete your purchase.
  • Shipping charges may vary depending on the order, delivery location, or promotional offer.
  • From time to time, we may offer free shipping promotions, which will be communicated through our website or official social media channels.

Cash on Delivery (COD)

  • Cash on Delivery (COD) is available nationwide, subject to courier service availability.
  • Please provide a complete and accurate name, delivery address, and contact number when placing your order.
  • Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

Order Tracking

  • Once your order has been dispatched, you may receive an SMS or email containing your tracking information.
  • You can use the provided tracking details to check the status of your shipment through the relevant courier service.

Delayed, Damaged, or Lost Packages

  • We take care to package our perfumes securely before dispatch.
  • If your order arrives damaged, broken, or otherwise affected during delivery, please contact us within 48 hours of receiving the order and provide photographs of the package and damaged product.
  • We will review the issue and assist you according to the circumstances.
  • We are not responsible for delays caused by courier services, weather conditions, public holidays, or circumstances beyond our reasonable control.
  • We are also not responsible for delivery problems resulting from an incorrect or incomplete address or contact information provided by the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@23perfume.com
Website: 23perfume.com